Returns & Refund Policy

1. Our 30-Day Risk-Free Guarantee (Retail Customers Only)
We stand behind our formulas and want to ensure they have time to work for your pet. That is why we offer a 30-day satisfaction guarantee for individual retail purchases made directly on AmberNaturalZ.com or over the phone with our team.

Give it a Fair Trial: Because natural supplements take time to process, we kindly ask that you try the product with your pet for at least 15 days.

Not Satisfied? If you are not completely satisfied for any reason, you can return the product within 30 days of your original purchase date for a refund of the product price (minus original shipping fees).

Wholesale & Reseller Exclusions: This guarantee applies strictly to individual retail pet parents. It does not apply to wholesale accounts or commercial resellers, including brick-and-mortar stores, online retailers, distributors, rescues, breeders, trainers, consultants, and veterinary clinics.

2. Order Cancellations & Modifications
We work rapidly to get your order out the door for delivery. Because of this efficiency, we are generally unable to modify or change an order once it has been submitted.

Order Processing: Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
.

Address Accuracy: Successful delivery relies entirely on the correct shipping address being supplied at checkout. If you realize an error has been made, please contact us immediately so we can attempt to resolve it before fulfillment.

3. Damages, Defects, & Fulfillment Issues
Please inspect your package immediately upon arrival. In the event of any fulfillment errors or delivery discrepancies, please contact us to start the proper resolution.

Damaged or Defective Items: If you receive a damaged package or a defective item, please contact us prior to discarding it. We may require photos or further details to initiate an investigation with our fulfillment and shipping carriers.

Liquid Tincture Seepage: Please note that atmospheric pressure or temperature fluctuations during transit can occasionally cause a minimal amount of leakage around the seals of our liquid tinctures. This is an expected, normal occurrence. It does not compromise the product’s purity, safety, or effectiveness for use.

4. How to Return an Item
Customers are responsible for the return shipping costs to send the item back to our facility. To ensure your return is tracked and processed accurately, please contact our Customer Service team before mailing your items.

All physical returns must be shipped to the following address:

Amber NaturalZ:

Attn: Returns
1963 Pebble Circle
Lake Point, UT 84074

Back-Orders: If your order contains an out-of-stock item, the entire order will be held in back-order status and will ship together once all items are fully available.

5. Refund Processing Timelines
Once your return package is received and inspected at our facility, we will process your refund within 5 to 7 business days.

Your refund will be automatically applied back to your original payment method. Please note that banking institutions and credit card processors can take an additional few business days to clear and post the funds to your account statement.

6. Terms & Limitation of Liability
Scope of Refunds: Our 30-day money-back guarantee applies solely to the purchase price of the product itself and does not extend to external expenses. This refund does not apply to free product promotions or giveaways.

Limitation of Liability: Amber NaturalZ, Inc. is not responsible for incidental, indirect, or consequential damages. This includes, but is not limited to, veterinary bills, property damage, or any other expenses incurred through the use or misuse of our products.

Veterinary Consultation: We always encourage pet parents to consult with a licensed veterinarian before introducing any new supplements into their pet’s daily routine.

Policy Adjustments: Amber NaturalZ, Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website or subsequent product purchases indicates your acceptance of the updated terms.